Terms and Conditions

Last Updated: 2026/18/06

Welcome to Estumaya Designs Pvt. Ltd. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions.

1. General

These Terms and Conditions govern your use of our website and the purchase of products from Estumaya Designs Pvt. Ltd.

2. Products and Pricing

We strive to ensure that all product descriptions, images, and prices are accurate.
Prices are subject to change without prior notice.
Wood is a natural material; therefore, variations in grain, texture, color, and pattern are normal and add to the uniqueness of each product. Such variations are not considered manufacturing defects and are not grounds for return or replacement.
most products may be custom-made, and slight variations in color, size, or finish may occur.

3. Orders

All orders are subject to acceptance and availability.
We reserve the right to cancel or refuse any order at our discretion.
Customers are responsible for providing accurate order and delivery information.

4. Payment

Full or partial payment may be required before order processing.
Payments must be made through approved payment methods available on the website.

5. Shipping and Delivery

Delivery times are estimates and may vary depending on location and product availability.
Delays caused by transportation providers, weather, or unforeseen circumstances are beyond our control.
Customers are responsible for ensuring someone is available to receive deliveries.

6. Custom Orders

Custom-made products are manufactured according to customer specifications.
Once production has started, custom orders cannot be cancelled or modified.
Custom products are generally non-refundable unless defective or damaged upon delivery.

7. Returns and Refunds

Customers must inspect products upon delivery.
Claims for damaged or defective items should be reported within 48 hours of receipt.
Approved refunds will be processed according to our refund policy.
Custom-made products are not eligible for return unless they arrive damaged or defective.

8. Intellectual Property

All website content, including text, images, logos, designs, and product photographs, is the property of Estumaya Designs Pvt. Ltd. and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

Estumaya Designs Pvt. Ltd. shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.

10. Privacy

Any personal information collected through the website will be handled according to our Privacy Policy.

11. Changes to Terms

We reserve the right to update these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

12. Contact Information

For any questions regarding these Terms and Conditions, please contact:

Estumaya Designs Pvt. Ltd. Email: estumayadesigns@gmail.com Phone: +977 9841702363 Address: Kathmandu, Lalitpur

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